FAQ’s

How do I use a coupon code when checking out?

After you have finished adding items to your cart, click ‘view cart’. Under the items that you have added to your cart, you will see an option to enter in a coupon code.

What are the forms of payment accepted?

We accept payments from all major credit cards including Visa, Mastercard, American express and discovery processed through PayPal as well as credit cards processed from the secure portal on our checkout page.

How long will it take until I receive my goods?

Items are shipped out on the same day if payment is received prior to 3pm Sydney, Australia time.  Orders after 3pm are processed the next business day. The length of time it takes to arrive depends on your location.  Generally if you are in Australia you can expect to receive your item/s in 1-5 business days.  International purchases will generally take 2-4 weeks to receive.

How are your prices so cheap?

By sourcing our gear directly from the factories in bulk, we eliminate the middle men which enables us to pass the full discounts onto you. Operating solely online also dramatically reduces our overheads, allowing us to have such low prices!

How good is the quality of your gear?

All our gear is thoroughly tested to our high standards prior to being put up for sale to ensure that only the highest quality merchandise is put up onto our website. We are so confident in the quality of our products that we have a 100% satisfaction guarantee. If you are not happy with your product, simply return it for a refund!

Is your store secure?

Our Checkout and Credit Card Payment portal is secured through an SSL certificate which ensures all the information you enter is secure.  In addition to this PayPal encrypts your confidential information in transit from your computer to their server using the SSL with an encryption key length of 128-bits (highest level commercially available).

How do I know what size to get?

Check out our size chart for measurements.  The best way of understanding the fit is to compare your current gear to these measurements.

Are refunds and exchanges accepted?

Yes, if you would like a different size please return the apparel unworn within 1 week of purchase and we will ship you the new size (a postage cost is payable). We strive to satisfy every customer so if you’re not happy with your purchase, please return it for a refund minus the actual postage cost.

How much is the shipping cost?

We ship all goods within Australia free of charge! We will bear the cost of any associated handling and shipping costs.  If you are not from Australia, there is a small shipping fee.

How should I wash my apparel?

For maximum longevity, turn the garments inside out and wash using cold water.

Do you ship internationally?

Yes, we ship worldwide.

I have a question that is not answered here, what should I do?

Please use the contact us form, and we will get back to you as quickly as possible.